Privacy Policy of Indwin Game App

1. Information We Collect

We collect several types of information from and about users of our App, including:

1.1 Personal Information

• Account Information: When you register for an account, we collect your mobile number, email address, and other registration details.
• Identity Verification: For KYC compliance, we may collect your name, date of birth, address, PAN card details, and Aadhaar information.
• Financial Information: Payment details such as UPI ID, bank account information, and transaction history.
• Communication Data: Records of your communications with our customer support team.

1.2 Technical Information

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Information about how you use our App, including game preferences, session duration, and interaction with features.
• Location Data: General location information based on your IP address to comply with regional gaming regulations.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Purpose	Legal Basis
To provide and maintain our gaming services	Performance of contract
To process transactions and payments	Performance of contract, Legal obligation
To verify your identity and prevent fraud	Legal obligation, Legitimate interest
To send promotional offers and updates	Consent, Legitimate interest
To improve our App and user experience	Legitimate interest
To comply with legal and regulatory requirements	Legal obligation

3. Information Sharing and Disclosure

We may share your personal information in the following situations:

3.1 With Service Providers

We may share your information with third-party vendors who provide services on our behalf, such as:

• Payment processors and financial institutions
• Cloud hosting providers
• Customer support services
• Marketing and analytics partners

3.2 For Legal Reasons

We may disclose your information where required by law, regulation, or legal process, or to:

• Comply with lawful requests from government authorities
• Protect our rights, privacy, safety, or property
• Enforce our terms and conditions
• Prevent fraud or other illegal activities

3.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the new owners.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption: All data transmitted between your device and our servers is protected with 256-bit SSL encryption.
• Access Controls: Strict access controls limit which employees can access your personal information.
• Secure Storage: Your data is stored on secure servers with multiple layers of protection.
• Regular Audits: We conduct regular security assessments and penetration testing.

While we implement these security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type	Retention Period
Account information	5 years after account closure
Financial transaction records	7 years for tax and regulatory purposes
KYC documents	10 years as per regulatory requirements
Usage data	3 years for analytics and improvement

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information in certain circumstances.
• Restriction: You can request restriction of processing of your personal information.
• Objection: You can object to certain types of processing.
• Data Portability: You can request transfer of your data to another service.

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than India. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses where required.

8. Children's Privacy

Our App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information from our servers.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our App and store certain information. These technologies help us:

• Remember your preferences and settings
• Understand how you use our App
• Personalize your experience
• Analyze and improve our services

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our App.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will also provide prominent notice within the App for significant changes. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@indwins.in
• Phone: 1-800-INDWIN (463946)
• Address: Data Protection Officer, Indwin Game App, Gaming Complex, Sector 25, Noida, Uttar Pradesh 201301